Quality in higher education is too often treated as an exercise in ticking boxes. But in today’s evolving learning landscape, quality management is the foundation of institutional excellence. When I work with post-secondary and tertiary institutions through KRMcPherson Quality Management (KQM), I focus on building systems that strengthen alignment, create predictability, and uplift the student experience. The new ISO 21001:2025 Educational Organizations Management System stan

ISO 21001:2018 The transition from IWA 2 (International Workshop Agreement 2)  to ISO 21001:2018  represents a major advancement in...

In the dynamic and competitive landscape of the business sector, certain principles remain constant in their importance. Quality...