Quality in higher education is too often treated as an exercise in ticking boxes. But in today’s evolving learning landscape, quality management is the foundation of institutional excellence. When I work with post-secondary and tertiary institutions through KRMcPherson Quality Management (KQM), I focus on building systems that strengthen alignment, create predictability, and uplift the student experience. The new ISO 21001:2025 Educational Organizations Management System stan

As organization prepare for their ISO 9001:2015 audits, it is crucial to consider how changes in strategic direction can impact the scope...

In today’s fast-paced business environment, effective issue resolution is vital for maintaining high standards and ensuring customer...

When aiming to elevate quality standards within an organization, the role of quality audits cannot be overstated. These audits are...