Quality in higher education is too often treated as an exercise in ticking boxes. But in today’s evolving learning landscape, quality management is the foundation of institutional excellence. When I work with post-secondary and tertiary institutions through KRMcPherson Quality Management (KQM), I focus on building systems that strengthen alignment, create predictability, and uplift the student experience. The new ISO 21001:2025 Educational Organizations Management System stan

Crafting a successful accreditation application goes beyond simply listing achievements. The development of thoughtful reflective...

ISO 21001:2018 The transition from IWA 2 (International Workshop Agreement 2)  to ISO 21001:2018  represents a major advancement in...

As organization prepare for their ISO 9001:2015 audits, it is crucial to consider how changes in strategic direction can impact the scope...

When aiming to elevate quality standards within an organization, the role of quality audits cannot be overstated. These audits are...